FAQ

1. Are the rugs handmade?
Yes, all our Moroccan rugs are 100% handmade by skilled artisans using traditional techniques passed down through generations.

2. Do the colors and patterns vary slightly?
Yes, since each rug is handmade, slight variations in color, size, and pattern are normal and add to the uniqueness and authenticity of the piece.

3. How long does shipping take?
Shipping times may vary depending on your location, but we aim to ship all orders within 2 to 5 business days. Delivery times will be communicated upon confirmation.

4. Do you offer international shipping?
Yes, we do offer international shipping. Additional fees and delivery times may apply depending on your country.

5. Can I return or exchange a rug?
Yes, you can return or exchange a rug according to our Return & Exchange Policy, provided the item is in its original condition and packaging.

6. How can I care for my rug?
We recommend regular vacuuming and occasional professional cleaning. Avoid direct sunlight and rotate your rug occasionally to ensure even wear.

7. What if I receive a damaged or incorrect product?
Please contact us immediately with a photo of the item and your order details. We will arrange for a replacement or refund according to our policy.

8. How can I contact you?
You can reach us via the Contact Us page or by phone. We’re always here to help with any questions or concerns.